My original printer would not print onto photo paper (yes I was using HP but it should print on any)

Went through support and WhatsApp support and still no joy

HP replaced printer. That was pre lockdown. I’ve just tried to print photos on replacement printer. Same problem won’t feed photo paper just keeps saying no paper loaded.

Tried contacting HP support (yeh like is that even possible) but round and round in circles. I’m on a print plan and first page of support says in warranty but try to get help and it says out of warranty.

Any ideas how to get it printing photos? Paper is HP 235g 4”x6”