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HP Recommended
Officejet Pro 6975
Microsoft Windows 10 (64-bit)

Hello,

 

My printer started giving me the error code ox6100004a.

 

I tried to reset it but no luck.

 

I found a hard reset walkthrough but I cannot even remove the ink cartridges in the first step.  When I open the printer top the cartridges do not slide over so I can't remove them. 

 

Thanks. 

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