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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎11-02-2020 11:49 AM

HP Recommended
Product: HP Office Jet Pro 8030
Operating System: Microsoft Windows 10 (64-bit)

I get instant ink, and had some cartridges shipped to me a while ago. I haven't had to use them yet. Recently I went into the HP screen where it gives a running record of how many pages I've printed. There was a notification that I read, and it said that it was possible I was sent a defective yellow and cyan cartridge and to install them and follow the directions in the email that was sent me. The problem is, I never got any email with directions or anything about defective cartridges.

I don't want to end up having a defective cartridge at the last minute that needs replacing when I will have to wait a while to get them in the mail. I don't even know how to alert anyone if my cartridge is defective and get a new one sent.

Do you have a copy of the email I should have received so I can follow whatever directions it contained?

Unless of course, my cartridges are okay and the email wasn't sent on purpose.

Let me know please?

Mary

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