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‎11-03-2020 06:23 AM

HP Recommended
Product: Compaq Presario CQ62
Operating System: Microsoft Windows 7 (64-bit)

I downloaded this file (sp52598.exe) from the HP website to update/fix the BIOS on my laptop Compaq Presario CQ62. I downloaded this file to a working computer to be able to do a Recovery USB flash drive by following the guide on the HP website. https://support.hp.com/sg-en/document/c02693833

Once I downloaded the file (sp52598.exe) which I got from the HP website, https://support.hp.com/sg-en/drivers/selfservice/compaq-presario-cq62-400-notebook-pc-series/4346201...
I proceeded to run it but as soon as I double click on it to run it, I got a pop up saying:

"THIS APP HAS BEEN BLOCKED FOR YOUR PROTECTION"
"An administrator has blocked you from running this app" "for more information contact the administrator"
"((PUBLISHER UNKNOWN))"

I am the administrator, it's my computer. So I could not create the Recovery USB flash drive to be able to fix my broken HP laptop.
I downloaded the (sp52598.exe) file to my working computer which has Windows 10 running. So I don't understand why I got that pup up blocking me to run the app to create the Recovery USB.

 

Any idea?

thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.