• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-05-2020 02:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello:

I'm getting an error message while trying to get the HP Support Assistant to open on my Windows 10 laptop model #14dk0002dx. It tells me I need to download a file SP108770, I do this and then click on the file. I think it tries to install but gives a message "newer version exists" and exits. Can anyone tell me what's going on? I have the HPSA icon in the systray but when I click it, it says I need an app to open the HPSA link and tells me to look in the Microsoft store. When I click to open the store, nothing is found. I'm quite confused. If I try to uninstall the HPSA using control panel, it isn't listed, so I can't get rid of it to try a reinstall. Help! Hope this makes sense. 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.