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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Envy 5644 Printer
Microsoft Windows 10 (64-bit)

I have HP Instant Ink and have tried to install a new 62 Tri-colour cartridge in my HP Envy 5644 printer and it gives an error message “remove and reinstall the indicated cartridge, making sure it is correctly installed". I have done this but it gives me the same message. I have reinstalled the old cartridge and the error message disappears, so this leads me to think the cartridge is defective.

 

I have used the Virtual Assistant and followed their suggestions/recommendations but I’m just going round and round in circles. I’ve cleaned the cartridge, turned printer off/on. unplugged it and plugged back in again. When I type in my printer the chat says it doesn’t recognise my printer even though it’s in the drop down menu.

 

Can you help please?

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