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‎11-07-2020 05:21 PM

HP Recommended
Product: HP laptop
Operating System: Microsoft Windows 10 (64-bit)

Neither of my shift keys have been working for some time. They used to turn on and off intermittently seemingly randomly, as I would do nothing but press shift and a letter to see if it would produce a lowercase or upper-case letter and it varied. Now they seem to not work at all and I find it very annoying. I have tried restarting the computer, updating they keyboard drivers, reinstalling the keyboard drivers, turning sticky keys on and off, removing the key and cleaning it under it before I realized it was both shift keys, and more. I just want to know if my computer is broken or if there is any other way to fix it. The laptop works fine otherwise. Also, this is the built in keyboard on the laptop.

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