11-09-2020 04:05 PM
I have been using the M29 for 2 years and it worked fine. Now when I try to use the MFP 28 scan app, it returns an error that says :Scanner cannot be found". This jut started happening, it has worked fine before. I have done nothing to the PC except normal Windows updates. I tried the Print & Scan Doctor and it sees the scanner but comes up with a message that all the software is not installed, so I chose the radio button to install the software which it appeared to do, SRan the Print & Scan Doctor again and got the same message. Tried this 3 times with the same results and it still will not work. It is on a wireless network and prints just fine. The computer sees the printer with no problem. I have tried uninstalling and reinstalling the printer with the same results. Interestingly enough, I installed this printer on a brand new laptop using the latest full software package from the HP website and it does the same thing. Very frustrating since it has worked in the past.