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‎11-10-2020 03:29 PM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I have a 2015 model Spectre x360. The other day, my laptop showed a low battery message. I plugged my laptop in to charge, however, it still shut off.

 

I checked whether my laptop was actually plugged in - it was. I switched to another outlet and then another. Nothing working. I figured the charge may have become defective. I ordered a replacement and that didn't work.

 

I searched the issue and it appears there is a known motherboard issue? Is there anything publicly released for this? Based on what I have seen, this seems to be a latent defect.

 

It's been hard getting support and am asking this community for support. How have others gotten the situation rectified?

 

Thanks!

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