11-14-2020 08:53 PM - edited 11-14-2020 08:55 PM
I just bought a deskjet 4100 print/scan/copy and it's been quite frustrating setting it up and using it. When I opened it, it appears from what came with it that I needed a smartphone to configure it, which isn't the case. Now I know I can do it with my desktop
When I was setting it up with the phone app it had me try to print a test page- when I hadn't even put in the ink yet! I closed out of it, downloaded hp smart for my desktop, and I have been TRYING to use it, but it's not very responsive. I have several things to scan and am trying to use the document feeder. But, it will only successfully scan SOMETIMES. Other times it won't even begin to take the pages in and scan them. I had a session today with an HP tech, where I shared my screen and he took control of my system and tried to scan a page. It worked, BUT I told him that would probably be short lived. He told me there is nothing that can be troubleshooted with a working device. But, true enough, the next time I tried to scan something with the document feeder it WON'T take the pages (I don't want to use the glass, I want this to work properly)
I thought this printer was wireless only, and that's the way I set it up, but it appears there is no way to secure it with a password on our home network, so only I can use it. I've tried switching it to USB, but I don't know how, the manual just says plug in the USB cord, which I have but under the printer settings in HP smart it says it's still connected via wireless, which is what I don't want. How do I specify/change it USB?
I tried removing the printers in windows and trying to set it up as it hadn't seen it before, it went through the setup wizard, asking me to install the ink (this time it worked properly- asked me for it) but the ink is already installed, and it wouldn't let me past the frequently asked questions page, there was no button to go further.
Right now, the printer shows as offline in HP smart and there are two instances of it. I tried using HP scan/print doctor (a second time, I had to use it before) and it hasn't worked