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‎11-15-2020 06:47 AM

HP Recommended
Product: Omen X-17
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I'll try to describe the problem from when it started so it could maybe give you an idea of the problem. A week ago, the laptop started shutting down when it hit around 20% battery without any warning. Then, yesterday, it started shutting down once the charger is disconnected. Now I can't turn on or use the laptop without the charger being connected. The battery icon shows it being fully charged at 100%. 

 

Here's what I have done so far:

 

I opened the case to check if there are any loose cables, there doesn't seem to be a loose one. I removed the battery socket connected to the motherboard and the laptop started without a problem. I ran an HP diagnostic on the battery and it returned an "OK". 

 

Laptop Product Number : 2LV60UA#ABA

 

I don't think the battery needs to be replaced it was working fine before those problems started. Can anyone help, please? Thanks in advance.

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