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‎11-19-2020 07:58 AM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0024
Operating System: Microsoft Windows 10 (64-bit)

Hello

 

I've followed the steps on the customer advisory: https://support.hp.com/us-en/document/c06101701

 

I reach procedure number 3 and get stuck at this point, " If Intel Optane is not listed, the computer does not have Optane memory or Optane is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance."

 

What do I do from here?

 

- Adam

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