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‎11-23-2020 01:39 AM

HP Recommended
Product: HP Slim 15.6in i3 4GB 128GB FHD Laptop

Hi 

We bought my daughter this laptop in August. She was working on it on Friday and then it just wouldn't work. The reason is saying that it is Realtek RTL8821CE 802.11ac PCle Adapter - adapter is experiencing driver or hardware related problems. I think the issue is it wont connect to a network and no networks are showing. It looks like there was a windows update that needs to be applied. 

The laptop doesnt have an ethernet socket to allow to connect direct to the router and without connecting to the internet not sure how the problem can be fixed. Can anyone help with this please

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