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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP ENVY 6020 All-in-one-printer
Microsoft Windows 10 (64-bit)

My printer is connected to my pc and prints fine. It shows as wifi connected on both the printer and pc. However on the hp instant ink page it constantly says my printer is offline which doesn't change after a refresh.  I keep receiving messages asking me to connect my printer to the internet to check it's ink status.

 

Thank you!

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