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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printers
- Scanning, Faxing, and Copying
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11-26-2020 06:08 AM
My new printer is not scanning or copying. I am trying via the smart app both from pc and Mac to now avail. It presents in two ways:
1. Appears to work ok but delivers a blank page (both copy and scan) or:
2. Says scanner unavailable on the app and the screen on the printer goes blank, and/or starts flashing
I have had a few other issues connecting to WiFi - now resolved - and an error message relating to the ink, which I think I have resolved by switching off and plugging direct to the wall socket instead of an extension cable. It is some way from the expected plug and play straight from the box I have to say!
The print quality is excellent however.
any help would be much appreciated