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amyconkl
Level 1
2 1 1 0
Flag Post
HP Recommended
Laser Jet M15w
Microsoft Windows 10 (64-bit)

RESOLVED. Installed drivers updates via Windows 10 System Updates and restarted computer. Also, restarted printer and it suddenly recognized paper was present. I have no idea how to mark this post as resolved....

 

 

My printer is new, just set up. It is fully connected and I can view it in HP Smart. I have paper loaded, but cannot print. I removed the paper multiple times and reinserted. The guide tabs on the side have been positioned/repositioned. Does not resolve error message "paper tray problem".

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