11-26-2020 02:09 PM
I have a new 7720.
I connected it to my Dell XPS13 no problem. It prints. It works as it should.
I connected it to my Alienware same hour of the day same network. It will not complete the final network connection setup.
I cannot print. The Driver is unavailable in Direct Print.
I have uninstalled, rebooted, cleared cache, deleted temporary files and done regedit.
As a last resort I installed HP Smart App.
The App on the Alienware find the printer.
The printer is green, online ready. I click the printer to select and complete installation, and the green dot turns red instantly and the error message 'switch on your printer' comes up. I refresh. dot comes back green. I click. Dot turns red.