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HP Recommended
Microsoft Windows 10 (64-bit)

I have a new 7720.

I connected it to my Dell XPS13 no problem.  It prints. It works as it should.

I connected it to my Alienware same hour of the day same network.  It will not complete the final network connection setup.

I cannot print.  The Driver is unavailable in Direct Print.

I have uninstalled, rebooted, cleared cache, deleted temporary files and done regedit.

As a last resort I installed HP Smart App.

The App on the Alienware find the printer.

The printer is green, online ready.  I click the printer to select and complete installation, and the green dot turns red instantly and the error message 'switch on your printer' comes up.  I refresh.  dot comes back green.  I click. Dot turns red.

Please Help


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