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‎11-27-2020 09:55 AM

HP Recommended
Product: ZBook 17 G3
Operating System: Microsoft Windows 10 (64-bit)

I have a refurbished ZBook 17 G3 when I first activated it I was asked to rub my finger on the fingerprint scanner and it was successfully accepted.  However, after this the finger print has not worked and when I check system settings, all the Windows Hello settings are not available, including fingerprint and pin.

 

I cannot change the pin or get fingerprint working.  In device manager, I have the Synaptics FP Sensors (WBF) (PID=003F) as Boimetric device which is up to date.

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