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‎11-29-2020 02:37 PM - edited ‎11-29-2020 02:39 PM

HP Recommended
Product: OfficeJet 4500G
Operating System: Ubuntu LTS

I changed the black Ink cartridge a while ago and afterwards printing anything from my phone (android) or laptop (ubuntu) results in the text having a shadow. Changing the print quality to Fast Draft reduced the shadowing effect but did not eliminate it.

I have used the cleaning options, removed both cartridges, re-aligned the cartridges many times, unplugged the printer, reset factory options. Throughout all of that the one thing that was a constant was the printer's menu options produced pages of flawless (shadowless) useless output, whereas whenever I tried to print something I needed the printer printer added a shadow to it making the output illegible.

I have read many other posts about this repeated the supposedly curative steps but not had the result desired.

 

 

 

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