Showing results for 
Search instead for 
Did you mean: 
Level 3
49 36 2 11
Flag Post
HP Recommended
HP Omen 17-cb1005na
Microsoft Windows 10 (64-bit)

So a load of Realtek downloads were pushed through via Windows Update this morning (23/11/20) and upon checking the Windows Store app, a new version of OMEN Audio Control had also been installed. However, upon closer inspection I noticed certain settings missing from the last time I opened the app. Whether this change took place today or in an earlier version I cannot be sure.


The missing settings in particular are: HP Experience On/Off  and a separate equalizer for Voice, Movie and Music. All of which now are no longer there. 


Is this an error or have they been purposely removed now?




EDIT: To make matters worse, I uninstalled OMEN Audio Control but can find nowhere to download it from now. Apparently it comes as part of the Realtek 'package'. The latest Realtek drives for my machine on the HP Support site, are from July and won't install as they're no longer compatible with my version of Windows 10! This is probably why HPSA doesn't show as anything yet available for my device either. Guys, this is ridiculous. I didn't spend £2.5 k for a machine to have this much hassle installing basic drivers. 


1) Keep your drivers section & HPSA consistently up to date

2) Make OMEN Audio Control a separate app from Realtek

3) Bring back the 'HP Experience' setting back to the app.


Thank you!


UPDATE: Some Realtek and Intel updates were pushed through this morning via Windows Update which didn't appear to change anything. However, at 5pm a new update called 'DTS - SoftwareComponent -' was just pushed through and appears to have fixed OMEN Audio Control and brought the missing settings and best audio quality back. Although everything is working as it should now, my original points still stand. To avoid hassle and stress like this once or twice a year whenever there's a Windows or Realtek update:


1) Keep your drivers section website & HPSA app 'consistently' up to date at all times.

2) Make OMEN Audio Control a separate app from Realtek like OMEN Command Centre.


Thank you!


Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation