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HP Recommended
OMEN by HP Laptop W2N35UA#ABA
Microsoft Windows 10 (64-bit)

HP Omen Laptop - product number :W2N35UA#ABA

 

Microphone is not working, all troubleshooting via windwows, and HP Support Assistant Audio Check show that it is working. I also updated drivers via HP Support Assistant to no avail. 

 

In windows sound settings, and under the recording tab i see microphone array enabled, but i cannot get the green bars to light up indicating a working microphone.

 

If  i attach a usb logitech headset with microphone, same thing. The headphones will work, but the microphone will not. 

 

This is a software issue, and not a hardware one if new hardware also does not work. 

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