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‎12-02-2020 07:44 PM

HP Recommended
Product: HP Officejet Pro 6978

I have not been able to print the color blue for over a month. I am a teacher and this is quite frustrating. 11/06/20 was the last time I had the color blue print correctly. I have Instant Ink and have replaced the cyan cartridge twice in that time and still no luck. I also replaced yellow. All ink levels show full now. My printer is only 2 years old.

 

I cleaned the printer head multiple times as well. I am at a loss and about to end my Instant Ink subscription. I am not going to pay for another month and not be able to print correctly.

 

Please help!

 

Thank you,

Amy

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