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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
12-03-2020 06:39 AM
HP Recommended
Product: HP Envy Photo 6230
Operating System: Microsoft Windows 10 (64-bit)
i have worked through the standard trouble shooting guide to resolve the issue of a Cartridge Problem and the printer is now telling me to replace the cartridge (as the error message continues). I will not be sent a replacement cartridge by the program until the issue is fixed! I am enrolled in HP Instant Ink but cannot see how I order a replacement cartridge to try to fix this error message. Have been through several rounds with the virtual agent to no avail.
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