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DESIGNJET T520

DESIGNJET T520 problems with multi-sheet tray paper mismatch

 

Using the Multi-Sheet Tray with 11x17 paper. I have selected "Tabloid" or 11x17, depending on the application, and get the following errors on both the printer and PC.

 

IMG_7518.JPGAlert.png

I can select a smaller page size and it prints fine or roll feed prints fine but it will not allow me to select the 11x17 paper size for the multi-sheet tray. It seems the printer is mis-measuring the paper size. If it prints anything it will only be one stroke of the print head and then the paper is ejected. Also, auto-rotate feature is not consistent. If a page is sent that is landscape, it will attempt to print landscape giving an unusable print.

 

Any help is appreciated.

 

Thank you 

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