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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-04-2020 12:47 PM

HP Recommended
Product: Apple MacPro
Operating System: macOS 10.15 Catalina

I have an error on the HP Envy 7855 printer saying Black Cartridge needs to be removed and reinstalled.

I have done this more than 20 times and continue to get the same error.

I installed new cartridge and still get the same error.

I cleaned the contacts on the cartridge and the print unit with distilled water and lint free cloth. Still same error.

I disconnected the power cord for more than 10 minutes and plugged into printer again. Same error.

 

I need help. I have the original Black Cartridge and the brand new Black Cartridge and they both give the same error.

What's next.

Thanks,

 

Eddieh49

 

 

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