• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-04-2020 01:27 PM

HP Recommended
Product: HP 15-ac120nr
Operating System: Microsoft Windows 10 (64-bit)

Model: 15-ac120nr

Processor: Intel Core i3-5005U CPU @ 2.00 Ghz   2.00 GHz

Installed memory (RAM): 4.00 GB

Device ID: 92696945-2F32-4DA5-AF07-A7F4DCACE27B

Product ID: 00330-80000-00000-AA975

System type: 64-bit Operating System, x64-based processor

WiFi Adapter: Realtek RTL8188EE 802.11 bgn

 

Edition: Windows 10 Pro

Version: 2004

Installed on: 11/04/2020

OS build: 19041.630

 

AT&T replaced our internet modem with an ARRIS BGW210-700. Now my HP laptop will not connect to the WiFi. I have been working on this for two days now. Every once in a while it will actually say that it connected, but then the connection will drop in less than a minute. Most times, it simply says "Can't connect to the network." I am in the next room, about 20' away from the modem. I have also taken it into the next room and worked on it less than 6' away, and it doesn't matter. I have rebooted the laptop and router multiple times. I even uninstalled the WiFi adapter in Device Manager and then restarted to get a clean install. Nothing help.

 

NOTE: Every other device (MacBook Pro, iPhone Xs Max, Samsung 9, iPad, and Roku TV) in the house connects without issue. The HP Laptop is the only thing that won't connect, so there has to be something wrong with the laptop setup.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.