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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-05-2020 09:38 AM

HP Recommended
Product: HP Envy 5545
Operating System: Microsoft Windows 10 (64-bit)

Getting repeated error message to remove and replace the (black) cartridge. I tried using two empty black cartridges, then a brand new black cartridge, and still getting the same message. Went through the troubleshooting using a moistened Q-tip on the contacts of the printer. Did the power down/disconnect power cable routine as well. The contact cleaning  looked promising, as a lot of ink came off the contacts of the black cartridge housing. Unfortunately, still getting the message, which prevents a test print through the HP trouble shooting guide, as well as the print, scan, or copy functions directly on the printer - I tried all and to no avail. If this sounds like a need for the printer to be replaced, please advise out of your experience. Don't just recommend that because you ran out of ideas. Thank you. 

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