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‎12-05-2020 02:34 PM

HP Recommended
Product: HP 3830
Operating System: Microsoft Windows 10 (64-bit)

I just purchased a brand new HP OfficeJet 3830 All in One Printer.  It can make color copies and when I print the demo from the printer itself, it prints in color. Any photos, documents, I attempt to print from using wifi will only print in black and white.  

I have tried to uninstall printer and also driver, but it will not let me remove drivers as it is saying it is in use, even when it is unplugged and I have removed the printer itself from windows.

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