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lloydalan
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HP Recommended
Office Jet 6700
Microsoft Windows 7 (64-bit)

I am getting a printer failure message on the display.  It says "There is a problem with the printer or ink system.  Turn off then on."  That did not correct the issue.

There is no error code displayed.  Using the Print and Scan doctor I see that the Cyan cartridge has a shaidFailure.  I removed all cartridges and cleaned the contacts with alcohol. It made no difference with the Cyan cartridge.

 

The printer works fine as a scanner!

 

Thanks....

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