12-07-2020 08:39 AM
I am getting a printer failure message on the display. It says "There is a problem with the printer or ink system. Turn off then on." That did not correct the issue.
There is no error code displayed. Using the Print and Scan doctor I see that the Cyan cartridge has a shaidFailure. I removed all cartridges and cleaned the contacts with alcohol. It made no difference with the Cyan cartridge.
The printer works fine as a scanner!