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‎12-11-2020 02:31 PM

HP Recommended
Product: HP Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I am trying to get some help, but HP is useless, since my laptop is out of warranty apparently.  I am happy to pay them, if only they could actually help.  

 

computer stopped charging, thought battery problem, so got a new battery, the battery would not charge, and after the new battery ran out of charge, the laptop is dead.  I tried updating BIOS etc. it appears to be a software problem, since the light is not coming on when I plug the charger and sometimes it used to charge before, but now it is completely dead. I think it is some BIOS something, connect to windows update, tried looking up fora, saw some mentions of such problems , but no realistic solution. I cannot buy another battery just so I can run the computer and get data etc. off before trashing the computer. 

 

 

there must be another way ?    why is there no one from HP helping, I cannot be the only one with such a problem.

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.