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‎12-13-2020 11:37 AM

HP Recommended
Product: Ho stream

My sons computer isn't connecting to WiFi, it will not even search for networks. I looked in device manager and all the Realtek adapter drives are missing. I've tried rebooting, network reset and it doesn't work. I sent the computer to HP to be repaired and they sent me the attached pic stating the repair falls under accidental damage. I don't know what the picture is suppose to be? Can someone tell me if its broken, if so whats broken and how does it effect the adapter drive? 

Screenshot_20201213-114200_Gallery.jpg

 

Screenshot_20201213-114200_Gallery.jpg

 

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