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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
12-15-2020 09:16 AM
HP Recommended
Product: HP Photo Envy 7855
Operating System: Microsoft Windows 10 (64-bit)
- My HP ENVY Photo 7855 will not print color. It only prints a block of black. It use to print both color and black but now all of a sudden, no color ink at all. I have HP Instant Ink cartridges installed. Both cartridges are full. This is most frustrating! I have looked through the community posts and have done everything that was suggested except put in new cartridges. What is going on with my printer? I am trying to print pictures for Christmas gifts.
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