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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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12-16-2020 12:47 PM
HP Recommended
Product: HP ENVY 5530
I have used this printer sporadically for the past few years with little problem. It recently started displaying a message stating “Ink Cartridge Problem: The following Ink Cartridge(s) must be replaced”, followed by a Magenta-colored dot.
I’ve done all the usual dances, shut off, unplug, reset, etc., and nothing changes. I even installed a brand new HP 61 color cartridge, and it still generates that same message. Is this printer toast, or is there something else I can try to revive it? Thanks in advance!
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