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sim-flyer
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HP Recommended
HP Reverb G2
Microsoft Windows 10 (64-bit)

I received this unit on November 21st, 2020 and have been using it almost every day since then. It has been working flawlessly until two days ago.

 

Randomly during gameplay, I will hear the Windows sound which indicates a device has been disconnected and then reconnected. In the headset, I see that my view moves erratically momentarily - it's as if the head tracking is glitching - and then the screen goes black. After a few seconds, the screen will return, but whatever application I was using has crashed. 

I have gone through all of the troubleshooting steps with customer support to no avail. To make matters worse, they will not start an RMA since I have not had the unit for 30 days. I have to call HP Connection direct during business hours. I plan on doing that today. I hope they are able to get to the bottom of this - I had an Odyssey+ which I RMA'ed once and a G1 which I had to RMA three times. I love the product from HP when it works, but something really needs to be done about quality control. 

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