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misterman2326
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HP Recommended
HP Envy 6020
iOS

I have just purchased and unboxed a Envy 6020 today.

 

At setup i'm getting a error to say that there is a Carriage Jam. Have not got a chance to print a page yet and the video shows that I accknowledge the error, the carriage then freely moves left and right and then the same error appears and I cannot make any changes. Using the cartridges that came with the printer.

 

Any help please

 

Thanks

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