12-17-2020 11:39 AM
I have just purchased and unboxed a Envy 6020 today.
At setup i'm getting a error to say that there is a Carriage Jam. Have not got a chance to print a page yet and the video shows that I accknowledge the error, the carriage then freely moves left and right and then the same error appears and I cannot make any changes. Using the cartridges that came with the printer.
Any help please