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‎12-18-2020 05:09 PM - edited ‎12-19-2020 05:31 PM

HP Recommended
Product: Reverb G2
Operating System: Microsoft Windows 10 (64-bit)

Hello! I have just received my Reverb G2 and cannot continue because it says the headset is not detected by USB.

I installed a USB-C, 3.2Gen2 PCI-Express 1x card, part number is ORICO PE20-1C.. The driver for the card has (Microsoft) at the end as specified by the Microsoft documentation.  If i connect to the USB 3.0 HUB on my DELL S3220DGF I get an unknown device (Port reset failed). If I connect directly to the native USB-C port I don't have any unrecognized devices but the headset isn't detected. The Windows Mixed reality error is 4-1. If I follow people's recommendations and connect the device to the powered USB hub of my Dell S3220DGF I get  Unknown USB Device (port Reset Failed) device appear in my USB controllers section of Device Manager.

 

My specifications are:

i7 5930k, Asus X99-A, RTX 3080, Orico PCI-E Usb-C card with AsMedia ASM3242 chipset, HP Reverb G2 headset.

Can anyone figure what's wrong?

 

 

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