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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Information
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
laserjet MFP m28w
Microsoft Windows 10 (64-bit)

As soon as I set up the admin password on my HP Laserjet MFP M28w, I discovered that it did not work, which is strange. 

 

Can you please instruct me on how to do a factory reset on the MFP M28w ? I am basically locked out of using the printer at the moment, except via usb.

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