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‎12-20-2020 08:08 PM

HP Recommended
Product: HP 1000 notebook
Operating System: Microsoft Windows 8.1 (32-bit)

Hi All,

 

I have a friends laptop that won't boot to windows and just restarts to "Windows ran into a problem and needs to restart"

Running hp diagnostics resulted in the following reported Product Id and Failure Id:

 

Product Id: D4A74PA#ABG

Failure Id:   U08C3T-6GEAB4-MFGK0K-60VC03

 

How do I look up this failure id ?

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