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HP Recommended
ZCentral Remote Boost Receiver
macOS 10.15 Catalina

Hello,

TLDR: Is there any chance of AVC support being introduced to the Mac ZCRB Receiver software in a future update?

 

Full Text:

     I have been using RGS/ZCRB for most of the year in various configurations as work-from-home has continued to be the primary way work at my company has been done, and it appears that it will remain well into next year.  Early on, I was using the Mac client and updating each time a new release became available in the hopes of getting as much performance out of it as possible.  Having a pretty high-bandwidth connection available, I was able to keep the quality settings turned up relatively high and figured I was getting as much out of it as anyone could.

 

     At some point in the middle of the year I started to notice a perceptible amount of lag and lack of responsiveness which may have been due to an increase in the number of users on the VPN, or just broadband users in my general area; either way, things out of my control.  Around that same time it became necessary to setup a Windows box with the Windows ZCRB Receiver to troubleshoot an issue a user was having with a tool I support (don't ask me why, but activating a context menu in the QT GUI interface of the tool while connected via a Windows ZCRB client was registering as two right-clicks in quick succession, but only the expected single right-click when using the Mac ZCRB client).  At that point I realized that the responsiveness of the Windows client was MUCH preferable to the Mac client I had been using and a little bit of testing confirmed that the increased responsiveness was mostly due to the AVC option that is not available in the Mac client.

 

     I spent the rest of the year with a side-by-side Mac/PC setup and some network KVM software, which has worked fine at times, but frequently gets fiddly and has begun to require daily restarts of my router to keep running smoothly.  Currently, I'm traveling with just a Mac laptop, and I have resorted to running the Windows ZCRB Receiver on a virtualized Windows 10 machine using Parallels.  It has occurred to me how odd it is that a client running through x64 emulation on a virtualized pc (Mac laptop has an M1 ARM processor) is still such a better experience than the native Mac client.  I figure, at this point, it couldn't hurt to ask: is AVC support planned for a future update to the Mac ZCRB Receiver?  If so, is there an expected timeline on when that support might be available?

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