• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎12-24-2020 04:56 PM

HP Recommended
Product: OMEN Laptop 15-en0023dx
Operating System: Microsoft Windows 10 (64-bit)

ALL DRIVERS HAVE BEEN UPDATED

 

This will be the 2nd unit that this happened to me (I returned the 1st as I thought it may have been an isolated incident), however, both have the same problem when this instance occurs:

 

When plugged in:

HDMI Port (24" Monitor) + DP Port (34" Monitor)

 

The wireless network card is not recognized by Windows and even further, by the system BIOS. I've unplugged the HDMI and restarted with some success as it only happens once in a while. 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.