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‎12-26-2020 03:33 AM

HP Recommended
Product: HP ProBook 4540s
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

I recently installed Windows 10 64b on a HP ProBook 4540s, however I can't sync any bluetooth device with my laptop, I'm doble and "triple" checked that I have the latest and official drivers from HP, besides I see that I don't have any device missing any drivers, so my device manager window of Windows 10 says all is set up and ready to be used. Though Bluetooth is still no working. There is no error whatsover , nothing saying any malfunction or playing up.

I do need bluetooth working, can anybody help me?

 

If you want an example, I have a Microsoft Bluetooth mouse, brand new, synced with another laptop, working ok, but the HP Probook 4540s is unable to see it.

 

For those who can think "maybe you forgot to put the device in sync or discoverable mode", the process I follow:

  1. I open "Bluetooth devices window", on my Windows 10.
  2. I click on "+ Add a bluetooth device".
  3. I click on the 1st option "Bluetooth".
  4. And then Windows starts to search.
  5. I take my Microsoft Mouse and press the On button for 5 seconds, the light blinks in pair or sync mode (as the deviec manual says).
  6. I go back to my Windows and wait till the mouse appears into the Bluetooth sync window.

 

And nothing happens, I have to add that I also tried to do the 6th step at the beginning, being the 1st step, but the result is the same.

 

I'm attaching pictures so you can see what I'm talking about.

 

Device_Manager_pic.JPGAdd_device_windows.JPG

 

Thank you so much

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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