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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-28-2020 09:57 AM

HP Recommended
Product: HP Officejet 8014
Operating System: Microsoft Windows 10 (32-bit)

My printer keeps giving the error message that the cartidges cannot be used until the printer is enrolled with HP Instant Ink. I did everything the virtual assistant guided me through and the problem still persists. I turned off my printer, removed cartridges and put them back, I checked that the serial number matches my account. On my account the printer appears online with a green tick so not sure why it keeps saying that. I even removed and reinstalled web services on the printer. Ive used hp scan and print doctor. 

 

Please dont suggest anything I have already used before. It didnt work on several attempts

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