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‎12-29-2020 07:08 AM

HP Recommended
Product: Envy 6055
Operating System: iOS

I am attempting to log in to HP Smart app to access smart tasks like scanning to email.  I AM able to log in to the same from a browser (Chrome) Window.  I am using the most updated version of the app.  I have updated iOS.  When I go to sign into my HP account (which I had to create on a laptop because of this issue) I am able to enter my email, but then the "next" button isn't clickable so I cannot get the next screen to enter my password. When refreshed, I get a message that says:  “An error occurred. The connection timed out due to inactivity or the server is unable to respond. Network connection issue."

I have tried while on my data plan and while on my WiFi network.  No other apps on my phone are having any connectivity challenges.  

I need to use the scanning feature for work ASAP and cannot find a workaround except using the app...which has never allowed me to log in since I purchased in November. I've deleted and reinstalled as well.  Please help!!

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