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HP Recommended
Omen 15 ek0054tx
Microsoft Windows 10 (64-bit)

Hi there,

 

I have an HP Omen 15 ek0054tx laptop which is having some issues which I think are coming from the graphics card. 

 

The issues revolve around the RTX 2060 graphics card crashing consistently when put under some load - mainly when the laptop is outputting via HDMI to a TV or via USB to my Oculus Quest 2 VR headset. If I play a game while outputting to a device in Hybrid GPU mode (from the Omen Command Centre) the app will crash not long after opening and there will be a consistent loud fan noise. If I then try to restart the computer I get a BSOD with a stopcode 'VIDEO_DXGKRNL_FATAL_ERROR'.

If I switch to using only 'Discreet Graphics' (Omen Command Centre) then I get maybe an extra minute before the game crashes to a black screen and I have to manually reboot.

 

I tried installing new graphics drivers from NVIDIA which didn't fix the problems and now I have reverted the graphics drivers back to the recommended ones from the HP driver support page for my model of Omen Laptop.. still with no success.

 

I understood that my model of HP Omen was fully VR ready when I purchased it and I've been having this issue without being able to find a solution for a long while now.

 

Has this been an issue for anyone else? 

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