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‎12-30-2020 12:14 PM - edited ‎12-30-2020 06:21 PM

HP Recommended
Product: HP Pavilion All-in-One - 27-d0010na
Operating System: Microsoft Windows 10 (64-bit)

Opened brand new all in one yesterday.  Working like a dream.  It did lots of windows updates when I shut down.  Today, no audio but a crackle coming from the speakers.  When I put my headphones in, I can hear normal sound, but without headphones, it's appalling.  How on earth can this be? Does HP want hundreds of PCs returned??????? Fix this pronto please with an urgent update, or this PC is going to back to John Lewis, and I'll go for the Dell I decided not to buy. £1,100 down the drain at the moment.  Fancy speakers are no good if they don't work.  I tried the audio test, troubleshooters, nothing works.  Clearly from this, I am not alone.  Over to you HP.

 

UPDATE: Went to the Product Support page ONLINE, did the Audio test from there, it checked the driver, and now it's working.  So how can the online version work, yet the one built in this PC not? Needless to say I don't believe I won't be back here saying it's gone again.  If anyone reads this and has the same issue, go to the HP Support Assistant icon / Support Resources / HP Product Support Centre and allow the site to access your PC, and do the audio check and check the driver.  Would be interested to know if this works for you.

 

UPDATE 2: And here I am again, sound not working after one more windows update.  And this time, my previous fix is not working.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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