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‎12-31-2020 03:01 PM

HP Recommended
Product: HP gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

I have spent hours calling different HP support numbers and speaking with about 20 different support team members, as far back as 11/25/2020. Support people have listened to my story again and again, saying they are "getting it all down," but somehow the next department/ person they pass me onto doesn't know the case, and most times I am hung up on, leaving me to call and wait another hour to talk to anyone. I am supposed to be getting refunds on 3 HP care packs that were purchased. The "escalation" team told me my returns were  initiated, but I have no refunds, and can't get back to this team to follow up, as all the numbers I was given don't work, and no one can transfer me to them.  I've had two other department tell me they will call me back as such a time, and then no one has calls. I cannot continue to sit on the phone for 3+ hours a day to get this resolved, what do I do?

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