• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎01-02-2021 12:07 PM

HP Recommended
Product: OfficeJet 250 Mobile
Operating System: macOS 10.15 Catalina

Hello,

 

the Officejet 250 Mobile is connected to the same Wifi network as my MacBook with Catalina OS. Sidecar (using iPad as a second monitor) works over this Wifi network. So machines can interact. The printer has an IP address and shows up in the Lanscan as well as in the printer setup dialog of my MacBook. When choosing Airprint as a driver there's a printer not responding message. The printer is connected to the internet and has successfully downloaded and installed the latest firmware update. However - the printer embedded web interface is not responding (neither with the IP address nor with the host name). The printer does not react to PING. Printing results in a 'not responding' message. HP Smart can't fix the issue. Factory reset and switching on and off did not solve the issue. Neither did a printing system reset in OS X.

 

Can you help?

 

Kind regards,

Marco

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.