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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎01-03-2021 12:21 PM

HP Recommended
Product: HP LaserJet Pro 200 color MFP M276nw
Operating System: Microsoft Windows 10 (64-bit)

I have found this in article in HP Customer Support - Knowledge Base, HP Printers - 'Invalid Passphrase' Error when Using a Wi-Fi Gateway with PMF | HP® Customer Support which fits my symptoms.  I just upgraded me Wi-Fi Router to a new Wi-Fi 6 system and I get Invalid WPA Passphrase with the new Wi-Fi system but not with the older Wi-Fi system.

 

Step 1.  The  passphrase was entered correctly.

Step 2.  Printer has the latest firmware, Firmware Datecode: 20190401

Step 3.  Contact support.   The printer is out of warranty, so HP wants me to buy Printer Care Pack.  This is the only way to get the information that I need.

 

Question 1.  Does the HP LaserJet Pro 200 color MFP M276nw have the Invalid Passphrase problem when connected to a router that use Protected Management Frames (PMF)?

 

Question 2.  If the answer to the above question is yes, does HP plan to release a new firmware to fix this problem?

 

 

 

 

 

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