• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎01-03-2021 12:28 PM

HP Recommended
Product: HP Envy Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

After doing a "factory reset", my Instant Ink connection will not work properly, and my cartidges are now disabled.  I've tried everything I can do from my side (below). Is there something HP does on their end to re-enroll the printer, or remove it so I can re-enroll without cancelling my subscription and starting over?

 

I've unplugged, waited a bit, then plugged in. I turned off/on Web Services. I turned off Web Services then unplugged a few minutes and then plugged back in and enabled Web Services. I tried to re-enroll the printer, but says it is already enrolled. Waited until the next day and tried all those steps again. The Instant Ink web page says "Online" but refreshing just says "Unable to connect to the printer" after a minute or so.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.