• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
Pavilion Pavilion 15" B&O
Microsoft Windows 10 (64-bit)

HP Pavilion 15 au, approximately 3 years old, will only run on Battery. When Battery fully discharged must be plugged into recharge as will not run on mains supply. Laptop will not charge when switched on and plugged into mains. Tried removing battery but laptop will not turn on without battery in place.

 

When turned off and plugged in to charge, charging light is orange, and changes to white when battery is fully charged.

 

It will run when plugged into mains supply but is running on Battery only.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.